Monthly Risk Management CE Course

$69 Per Session for 60 Min CE Credits.

Your Risk Strategy for 2021: Introduction
January 19th, 2021, 1-2pm Register Here

Summary- The impossible happened in 2020 and now it is time to prepare for 2021 and beyond. While we continue to deal with COVID-19, we continue to face additional business challenges that present risk to our practice. Some new. Some old. A lack of a risk management strategy can be the biggest risk that practice owners face in 2021.

The good news is, we can anticipate these business risks with a planned approach that provides a risk management framework to follow.

In this lecture, we discuss the entrepreneurial mindset around risk management for medical offices, the basics of risk management, how to implement a risk management mindset, and the steps you should take to implement a risk strategy in your practice.

Learning Objectives:
Discuss why a risk management mindset is important for medical entrepreneurs
Discuss the impacts of a missing risk management program
Discuss the basic components of risk management
Discuss implementing risk management strategies in your practice

Duration: 60 Min
CE Awarded: 1.0 Hours AGD PACE CE Lecture
AGD PACE Code: 550 Practice Management and Human Resources
Class Method: Zoom Webinar Online

Dentist Secure Labs LLC
Approved PACE Program Provider for FAGD/MAGD credit.
Approval does not imply acceptance by any regulatory authority or AGD endorsement.
02/28/2021 to 02/28/2023 Provider ID# 389654

Conflict of Interest Statement- Cary Smith is Founder and CEO of Practice Secure LLC and Done Desk LLC. Both entities provide risk management solutions to medical offices. Cary’s ownership of these entities do not commercially influence the academic goals of this risk management program.

Error Proof Practice- Predictable Practice Outcomes
February 3rd, 2021, 1-2pm Register Here

Summary- Successful practices achieve consistent results that maintain the practice’s reputation, preserve patient relationships, and engage employees. Error strikes when a practice fails to meet standard of care or experiences an unexpected outcome from their clinical work. In this lecture, we discuss the importance of predictable and intended outcomes in your clinic. Most importantly, we help you build a process to set your practice up for success and avoid error in your busy clinic.

Learning Objectives:

  • Understand the far reaching impacts of error in your clinic

  • Understand the sources of error in clinical operations

  • Review systems to address error and reduce the occurrence in your clinic

  • Review strategies to implement better operational process to eliminate error

Duration: 60 Min
CE Awarded: 1.0 Hours AGD PACE CE Lecture
AGD PACE Code: 550 Practice Management and Human Resources
Class Method: Zoom Webinar Online

Dentist Secure Labs LLC
Approved PACE Program Provider for FAGD/MAGD credit.
Approval does not imply acceptance by any regulatory authority or AGD endorsement.
02/28/2021 to 02/28/2023 Provider ID# 389654

Conflict of Interest Statement- Cary Smith is Founder and CEO of Practice Secure LLC and Done Desk LLC. Both entities provide risk management solutions to medical offices. Cary’s ownership of these entities do not commercially influence the academic goals of this risk management program.

Optimized Patient Communication
March 3rd, 2021, 1-2pm Register Here

Summary- Take a look at malpractice lawsuits and state board actions and you’ll often see a thread of miscommunication. Miscommunications, missed expectations, patient dissatisfaction, board complaints, and malpractice lawsuits can be managed through best in class patient communication strategies. In this lecture we discuss an active strategy that you can employ to enable a flawless patient communication process.

Learning Objectives:

  • Discuss sources of patient communication issues

  • Discuss informed consent and informed rejection processes

  • Review a patient communication strategy to eliminate communication issues

  • Discuss the important role employees play in executing your communication process

Duration: 60 Min
CE Awarded: 1.0 Hours AGD PACE CE Lecture
AGD PACE Code: 550 Practice Management and Human Resources
Class Method: Zoom Webinar Online

Dentist Secure Labs LLC
Approved PACE Program Provider for FAGD/MAGD credit.
Approval does not imply acceptance by any regulatory authority or AGD endorsement.
02/28/2021 to 02/28/2023 Provider ID# 389654

Conflict of Interest Statement- Cary Smith is Founder and CEO of Practice Secure LLC and Done Desk LLC. Both entities provide risk management solutions to medical offices. Cary’s ownership of these entities do not commercially influence the academic goals of this risk management program.

Preventing Patient Dissatisfaction
April 7th, 2021, 1-2pm Register Here

Summary- A continuation from our prior CE on Optimized Patient Communication, in this lecture we jump into the sources of patient dissatisfaction that can impact your reputation and patient relationships. While not every patient can be 100% satisfied, there are actions that directly cause patient satisfaction issues. Once you understand the sources of patient dissatisfaction, we can work on a strategy to ensure satisfaction is the outcome of your patient’s interaction with your clinic.

Learning Objectives:

  • Discuss sources of patient dissatisfaction

  • Discuss the role the doctor plays in patient satisfaction

  • Discuss the role your employees play in patient satisfaction

  • Review strategies to enable satisfaction

  • Review the process to recover from patient error and dissatisfaction

Duration: 60 Min
CE Awarded: 1.0 Hours AGD PACE CE Lecture
AGD PACE Code: 550 Practice Management and Human Resources
Class Method: Zoom Webinar Online

Dentist Secure Labs LLC
Approved PACE Program Provider for FAGD/MAGD credit.
Approval does not imply acceptance by any regulatory authority or AGD endorsement.
02/28/2021 to 02/28/2023 Provider ID# 389654

Conflict of Interest Statement- Cary Smith is Founder and CEO of Practice Secure LLC and Done Desk LLC. Both entities provide risk management solutions to medical offices. Cary’s ownership of these entities do not commercially influence the academic goals of this risk management program.

Your Documents, Your Defense, Your Reputation
May 5th, 2021, 1-2pm Register Here

Summary- Accurate and complete records are the most powerful sources of quality patient care and provide the basis for the history of the patient clinical relationship. The patient record is also the foundation for your defense should your reputation be called into question. However, insufficient documentation practices is often uncovered while defending doctors against state board actions and malpractice lawsuits. Due to deficiencies in your documentation, your defense can falter and put your reputation at risk. In this lecture we discuss the importance of implementing a high quality documentation process that accurately represents your relationship with the patient.

Learning Objectives:

  • Review basic documentation standards

  • Discuss the role your documentation plays in maintaining your patient relationship

  • Discuss the role your documentation plays in defending you against allegations

  • Discuss a process you can implement to ensure high quality documentation practices

  • Discuss a process to hold your team accountable for high quality documentation practices

Duration: 60 Min
CE Awarded: 1.0 Hours AGD PACE CE Lecture
AGD PACE Code: 550 Practice Management and Human Resources
Class Method: Zoom Webinar Online

Dentist Secure Labs LLC
Approved PACE Program Provider for FAGD/MAGD credit.
Approval does not imply acceptance by any regulatory authority or AGD endorsement.
02/28/2021 to 02/28/2023 Provider ID# 389654

Conflict of Interest Statement- Cary Smith is Founder and CEO of Practice Secure LLC and Done Desk LLC. Both entities provide risk management solutions to medical offices. Cary’s ownership of these entities do not commercially influence the academic goals of this risk management program.

Pre-Treatment Issues- Seeing The Future, Setting Standards
June 2nd, 2021, 1-2pm Register Here

Summary- How drunk is too drunk? How young is too young? Is this patient physically and mentally ready for treatment? What if they refuse X-rays and are non-compliant? Pre-treatment issues that occur in the practice can yield continued problems within your treatment and post operative processes. In this lecture, we discuss factors that lead to pre-treatment issues, how these issues can increase the risk in your practice, and techniques to identify pre-treatment issues before you put the patient into the treatment process.

Learning Objectives:

  • Discuss the role that pre-treatment issues play in generating risk in the clinic

  • Review common pre-treatment issues you may face

  • Discuss strategies to prepare your team for pre-treatment issues

  • Discuss strategies to respond to pre-treatment issues in the clinic

  • Review the process for dismissing patients for non-compliance

Duration: 60 Min
CE Awarded: 1.0 Hours AGD PACE CE Lecture
AGD PACE Code: 550 Practice Management and Human Resources
Class Method: Zoom Webinar Online

Dentist Secure Labs LLC
Approved PACE Program Provider for FAGD/MAGD credit.
Approval does not imply acceptance by any regulatory authority or AGD endorsement.
02/28/2021 to 02/28/2023 Provider ID# 389654

Conflict of Interest Statement- Cary Smith is Founder and CEO of Practice Secure LLC and Done Desk LLC. Both entities provide risk management solutions to medical offices. Cary’s ownership of these entities do not commercially influence the academic goals of this risk management program.

Managing Adverse Events/ Emergency Preparedness
July 7th, 2021, 1-2pm Register Here

Summary- Adverse events are unexpected outcomes of your business process. The risk of adverse events comes from the event itself and from the risk of how you respond. In this lecture we discuss the sources of adverse events and how to prepare your response plan. Additionally, we discuss the role of emergency and adverse event preparedness plays in protecting your practice from malpractice lawsuits and state board actions.

Learning Objectives:

  • Recognizing your risk factors

  • Rank and prioritize common risk factors in your practice

  • Understand your role in handling adverse events

  • How to involve your employees in effective response measures

Duration: 60 Min
CE Awarded: 1.0 Hours AGD PACE CE Lecture
AGD PACE Code: 550 Practice Management and Human Resources
Class Method: Zoom Webinar Online

Dentist Secure Labs LLC
Approved PACE Program Provider for FAGD/MAGD credit.
Approval does not imply acceptance by any regulatory authority or AGD endorsement.
02/28/2021 to 02/28/2023 Provider ID# 389654

Conflict of Interest Statement- Cary Smith is Founder and CEO of Practice Secure LLC and Done Desk LLC. Both entities provide risk management solutions to medical offices. Cary’s ownership of these entities do not commercially influence the academic goals of this risk management program.

Making Happy Patients: Patient Management Issues
August 4th, 2021, 1-2pm Register Here

Summary- An extension of our patient dissatisfaction lecture, this course centers wholly on developing a strategy for happy patients. We touch on the common issues faced within the clinic that detract from your mission of satisfied patients. Then, we move into the core components that successful practices employ to generate happy patients. This lecture includes an overview of three core strategies, your leadership, and employee engagement.

Learning Objectives:

  • Review criteria that patients use to select a provider

  • Review the importance and components of you operational strategy

  • Review the importance and components of you clinical strategy

  • Review the importance and components of you talent strategy

  • Discuss implementation strategies you can employ

Duration: 60 Min
CE Awarded: 1.0 Hours AGD PACE CE Lecture
AGD PACE Code: 550 Practice Management and Human Resources
Class Method: Zoom Webinar Online

Dentist Secure Labs LLC
Approved PACE Program Provider for FAGD/MAGD credit.
Approval does not imply acceptance by any regulatory authority or AGD endorsement.
02/28/2021 to 02/28/2023 Provider ID# 389654

Conflict of Interest Statement- Cary Smith is Founder and CEO of Practice Secure LLC and Done Desk LLC. Both entities provide risk management solutions to medical offices. Cary’s ownership of these entities do not commercially influence the academic goals of this risk management program.

Why Doctors Get Sued: What Data Teaches Us
September 1st, 2021, 1-2pm Register Here

Summary- While not a frequent occurrence for doctors, malpractice lawsuits do happen and the impact to the practice can be dire. This lecture is an analysis of over 5000 dental malpractice claims that reveal the root causes of why doctors get sued. Additionally, we review mitigation strategies you can put into place to reduce your risk factors.

Learning Objectives:

  • Review malpractice claims data & sources of malpractice lawsuits.

  • Discuss root cause analysis of malpractice claims

  • Review the risk factors that you can control and plan for

  • Discuss the role employees play in managing the top risks

  • Review a strategy to educate your employees on preventing risks in your practice

Duration: 60 Min
CE Awarded: 1.0 Hours AGD PACE CE Lecture
AGD PACE Code: 550 Practice Management and Human Resources
Class Method: Zoom Webinar Online

Dentist Secure Labs LLC
Approved PACE Program Provider for FAGD/MAGD credit.
Approval does not imply acceptance by any regulatory authority or AGD endorsement.
02/28/2021 to 02/28/2023 Provider ID# 389654

Conflict of Interest Statement- Cary Smith is Founder and CEO of Practice Secure LLC and Done Desk LLC. Both entities provide risk management solutions to medical offices. Cary’s ownership of these entities do not commercially influence the academic goals of this risk management program.

Engaged Employees- Protecting Against Employment Practices Liability
October 6th, 2021, 1-2pm Register Here

Summary- Up to 40% of your revenue goes towards your talent. Salary, benefits, and other forms of compensation can be used to your advantage. Are you seeing your employees as an expense or as a competitive advantage. In this lecture, we dig into Talent Strategy, employee engagement, and your employment practices. The ultimate goal being happy employees who act as owners and share your vision for the employee-employer relationship.

Learning Objectives:

  • Discuss the risks practice owners face with employees and employment liability.

  • Give examples of risk factors that increase the likelihood of an employment issue.

  • Define Talent Strategy and it’s components

  • Review a strategy to improve your employee-employer relationships

Duration: 60 Min
CE Awarded: 1.0 Hours AGD PACE CE Lecture
AGD PACE Code: 550 Practice Management and Human Resources
Class Method: Zoom Webinar Online

Dentist Secure Labs LLC
Approved PACE Program Provider for FAGD/MAGD credit.
Approval does not imply acceptance by any regulatory authority or AGD endorsement.
02/28/2021 to 02/28/2023 Provider ID# 389654

Conflict of Interest Statement- Cary Smith is Founder and CEO of Practice Secure LLC and Done Desk LLC. Both entities provide risk management solutions to medical offices. Cary’s ownership of these entities do not commercially influence the academic goals of this risk management program.

Infection Controls, Process, and Discipline
November 3rd, 2021, 1-2pm Register Here

Summary- Protecting yourself, your employees, and patients from infectious agents is an inherent duty of all clinical owners. While infection control standards are well published, the risk of malpractice claims or board actions involving infection control allegations are common. The source: clinical practices failing to adopt infection control process and engaging employees in a disciplined process while working. In this lecture we discuss the process of infection control, Basic Standards of Safe Care, the components of a successful infection control process, your leadership role, and implementation strategies for your clinic.

Learning Objectives:

  • Discuss Basic Standards of Safe Care protocols

  • Discuss the process to implement infection control practices in your clinic

  • Review strategies to ensure employees are properly trained

  • Review strategies to enable process discipline and employee accountability

Duration: 60 Min
CE Awarded: 1.0 Hours AGD PACE CE Lecture
AGD PACE Code: 550 Practice Management and Human Resources
Class Method: Zoom Webinar Online

Dentist Secure Labs LLC
Approved PACE Program Provider for FAGD/MAGD credit.
Approval does not imply acceptance by any regulatory authority or AGD endorsement.
02/28/2021 to 02/28/2023 Provider ID# 389654

Conflict of Interest Statement- Cary Smith is Founder and CEO of Practice Secure LLC and Done Desk LLC. Both entities provide risk management solutions to medical offices. Cary’s ownership of these entities do not commercially influence the academic goals of this risk management program.

Getting Started On Your Risk Strategy For 2022.
December 1st, 2021, 1-2pm Register Here

Summary- As the year ends we have an opportunity to learn from 2021 and identify what worked, what didn’t, and opportunities for our 2022 risk strategy. In this lecture, we’ll review the learnings from this series of lectures, hear your feedback on your ownership experiences, and discuss a strategy for the 2022 clinical year.

Learning Objectives:

  • Discuss 2021 observations and risk environment- what did we learn?

  • Review upcoming risks in 2022

  • Discuss your clinic’s execution strategy and what you can implement for 2022

  • Discuss a risk planning strategy for the 2022 clinical year

Duration: 60 Min
CE Awarded: 1.0 Hours AGD PACE CE Lecture
AGD PACE Code: 550 Practice Management and Human Resources
Class Method: Zoom Webinar Online

Dentist Secure Labs LLC
Approved PACE Program Provider for FAGD/MAGD credit.
Approval does not imply acceptance by any regulatory authority or AGD endorsement.
02/28/2021 to 02/28/2023 Provider ID# 389654

Conflict of Interest Statement- Cary Smith is Founder and CEO of Practice Secure LLC and Done Desk LLC. Both entities provide risk management solutions to medical offices. Cary’s ownership of these entities do not commercially influence the academic goals of this risk management program.

AGD PACE CE provided by Dentist Secure Labs LLC

Approved PACE Program Provider for FAGD/MAGD credit.

Approval does not imply acceptance by any regulatory authority or AGD endorsement.

02/28/2021 to 02/28/2023 Provider ID# 389654